Effective date: July 2026
At Waykana we respect your privacy. This policy explains what personal information we collect through this website, how we use it, where it is stored, and the choices you have. It applies to visitors of waykana.com and to anyone who contacts us through our online forms.
Information we collect
We only collect the personal information you choose to share with us. This happens in two situations:
- Contact forms: when you send us an inquiry, we collect your name, email address, and the content of your message, along with any optional details you include, such as company name or country.
- Newsletter sign-up: when you subscribe to our updates, we collect your name and email address.
We do not ask for, and you should not submit, sensitive personal information such as payment details, identification numbers, or health data through this website.
How we use your information
We use the information you provide to:
- Respond to your questions, quote requests, and wholesale inquiries.
- Send you occasional news about our products, harvests, and company updates, if you subscribed to our newsletter.
- Improve the way we present our catalog and answer common questions.
We only send marketing emails to people who have asked to receive them, and every message includes a way to unsubscribe.
Where your information is stored
Form submissions are stored securely as entries within our WordPress website, which is managed by our team and our web provider. Access to these entries is limited to authorized staff who need it to respond to you. We keep submissions only for as long as they are useful for handling your inquiry or maintaining our commercial relationship.
We do not sell your data
We do not sell, rent, or trade your personal information to third parties. We only share data with service providers that help us operate this website (such as hosting and email services), and only to the extent necessary for them to perform those services.
Cookies
This site uses a small number of cookies:
- Essential cookies: required for the website to function correctly, such as remembering basic session preferences.
- Translation cookies: our GTranslate feature stores your language preference so the site is displayed in the language you selected.
You can delete or block cookies through your browser settings; the site will still work, although your language preference may not be remembered.
Your rights
You have the right to know what personal information we hold about you, to ask us to correct it if it is inaccurate, and to request that we delete it. You may also unsubscribe from our newsletter at any time. To exercise any of these rights, simply email us at the address below and we will respond as soon as reasonably possible.
Children’s privacy
This website is intended for a general audience and is not directed at children. We do not knowingly collect personal information from anyone under 16 years of age. If you believe a minor has submitted personal data through our forms, please contact us and we will delete it.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our website or legal requirements. The version published on this page, together with its effective date, is the one in force. We encourage you to review it periodically.
Contact
If you have questions about this policy or about how we handle your information, write to us:
- Email: sales@waykana.com
- Waykana — Quito and Tena, Ecuador